Frequently Asked Questions

Downloading your guide

How do I get my PDF after purchasing?

As soon as your payment is confirmed, you'll receive an email with a download link. Click the link to download your PDF instantly. You can also access your downloads any time from your order confirmation email.

What devices can I use to read the guides?

Any device — phone, tablet, laptop, or desktop. PDFs open in any browser or PDF reader. You can also print them at home if you prefer a physical copy.

I didn't receive my download email. What should I do?

Check your spam or junk folder first. If it's not there, contact us with your order number and we'll resend it within a few hours.

Can I download my guide more than once?

Yes. Your download link remains active so you can re-download any time you need it — for example if you get a new device.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.

Is my payment secure?

Yes. All payments are processed securely through Shopify Payments. We never see or store your card details.

Refunds

Can I get a refund?

Because our products are instant-download digital files, we generally cannot offer refunds once a file has been downloaded. However, if you received a corrupted, incomplete, or incorrect file, contact us within 7 days and we'll fix it immediately — either with a corrected file or a full refund.

I'm based in the UK or EU — what are my rights?

Under UK Consumer Contracts Regulations and EU consumer law, you have a 14-day right to cancel a digital purchase. However, by completing your purchase and downloading the file, you expressly consent to immediate delivery and acknowledge that your right of withdrawal is waived once the download begins. If you have not yet downloaded the file, you may request a cancellation within 14 days by contacting us.

About the guides

Who writes these guides?

All guides are written by the founder of OpenPDF Guides — a UK-based writer with personal experience in the topics covered. See the About Me page for more.

Are these guides suitable for professionals (therapists, coaches, etc.)?

Our guides are written for general audiences and are not a substitute for professional medical, psychological, or financial advice. They are practical, structured resources based on research and lived experience.